Using Artificial Intelligence (Chatbots) to Develop English majors’ Communication Skills

The present study aims at investigating the effect of using Artificial Intelligence (Chatbot) in developing communication skills of English majors. The pre-post design was used in the current study. The study participants consisted of 60 students in third year, English language department at Minia Higher Institute of Languages. They were divided into the control group (n= 30) and the experimental group (n= 30). The participants of the experimental group received English communication skills instruction through the proposed chatbot which was developed by the researcher, whereas the participants of the control group received regular instruction. The instruments used in the present study consisted of a questionnaire and a performance test. The results of the present study showed that the experimental group scored higher marks in the post test compared to the control group. Also, the results of the study showed that using Artificial Intelligence (chatbot) enhanced English majors’ communication skills. The study recommended using Artificial Intelligence “chatbot” to improve students’ English communication skills and adopting the Artificial Intelligence “chatbot” for enhancing other language skills.